As some of you already know that I started my service as make up artist.
I would say I love this role to the max and I am happy to give my service to my clients.
Only recently I realised that, some client are just being " unique " and " ridiculous ",
if you are going to say " hey, u shouldn't talk about ur client here in ur blog " *then, please..just don't read this entry, this is not only about my client attitude, but this is about how I feel because of that attitude.
Let just say I have this very nice bride to be and seriously! she is pretty and I'm so excited to have my session with her.. unfortunately...comes the wedding organiser that act as the middle person between me and the bride, the moment she came into picture, on that very moment I start feeling like someone is trying to step on my head every SINGLE day!
It starts from:
The Bargaining part: I can handle
The Pushing part: I can cope with it well
The Bonus Request part: I can give the best I could
The Cancelling some service with the same bonus scheme part: I could reject it
The NON-STOP changing plan with a lot of tricky twisting part that if you don't read it carefully, you will end up earn $0 part: I know how to deal with it
The part where down payment are not going to takes place, but if someone take the date I should inform her to get permission: I was like " seriously? "
The request of quoting and re-quoting the price that actually end up in square one: I said I need final confirmation before I send out the final quote.
The nasty attitude I received because asking for final confirmation: I don't deserved that!
I am a make up artist with skill and qualification, I am not a fish seller in the market that you could bargain to the last of your breathe becoz the fish will spoil by the end of the day! and it's very low of you when I'm not giving the things that you want, you just threaten me by walking away!
My skill will improve, and if you want a cheap make up artist that provide you a very high standard..DREAM ON! I seriously could not understand on what is this wedding organiser had in her head! I was a wedding organiser before, and I know that it is important to build a good relationship between vendors..and all this lady do was creating war..not only to me, but to the partner photographer and videographer. And to add more " Doh! " to the scenario, the bride herself told that the previous vendor complaint about the WO lady during handling her ROM (registry wedding). *Mirror..mirror on the wall, who is the bitch among all?*
Maaak, ampun dah gw.
Gw bisa ngerti loh kalo orang nawar..
tapi gw gedeg mentok pas liat dia pake cara licik memutar mutar kata2 supaya keliatan ga keliatan tapi ujung2nya seperti yang dia mau dan suruh kita confirmed lewat email.
Bleh!
Konyolnya lagi, 2 minggu jek nawar nawar ga jelas dan setelah gw kasih bonus..bonusnya di nominal uangkan dan ada beberapa service gw yang di cancel tapi bonusnya tetep dipake. Licik aje!
Dan tentunya gw bilang engga, I don't do business that way.
Berasa jadi di bully sama client, ditambah dengan kata kata sadis yang gw terima dari whatsapp
*yang sudah gw print screen* untuk jadi barang bukti. Kata2nya itu personal attack loh, bukan soal tawar menawar lagi. Gw sampe bilang ke Arip " aku rasa aku gpp deh kalo ga dapet client yang ini " karena saban hari buka email harus baca kata per kata, ditambah deg2an hari ini diubrak abrik apalagi package gw. Madafakah!
And IF, I have a bad reputation in giving my service..
I definitely will not have few partner photographers that keep continue supporting me for pre wedding and wedding jobs, I will not get an editorial shoots jobs, TV media jobs, and fashion show job. Or even the jobs as make up trainer that I am currently doing. People believe in my service, skill and my good work ethic.
Little tips to all of us yang kadang jadi client:
Cari service yang semampu kita, jangan mau yang service kelas kakap kalo kita ga rela bayar segitu.
Ada uang ada barang kalo kata engkong gw!
Dan kalo sekiranya sadar kalo kita pelit, mbok yah yang alus gtu cara ngomongnya.
Vendor jangan dimaki maki, nanti ga ikhlas ngasih servicenya.
Little tips to all of us yang kadang jadi client:
Cari service yang semampu kita, jangan mau yang service kelas kakap kalo kita ga rela bayar segitu.
Ada uang ada barang kalo kata engkong gw!
Dan kalo sekiranya sadar kalo kita pelit, mbok yah yang alus gtu cara ngomongnya.
Vendor jangan dimaki maki, nanti ga ikhlas ngasih servicenya.
Grrr...marah total sayah!
Sini, tenangkan sayaaa...
kasih saya wejangan yang berguna dan
tips and tricks untuk ngatasin orang unik gini,
aku tunggu!
menurut gua, kalo bisa sih ngomong ke bride nya langsung. bilang aja (plus kasih bukti2nya) kalo wo nya itu gak bisa diajak kerjasama yang baik dan ngomongnya gak pantes. jadi lu males dealing ama wo nya.
ReplyDeletetapi kalo emang gak bisa kontek bride nya langsung, ya lu kasih penawaran terakhir. begini2 pketnya plus harganya dan bilang take it or leave it. gak bisa diubah2 lagi.
lu sih masih sabar lho. kalo gua jadi lu sih udah lama gua maki2 balik. hahahaha.
be strong! not everyone in this world is nice poeple! :)
ReplyDeleteLet it out. Don't let namesay step all over you. Word gets around and if she likes to burn bridges, let her. At the end of the day you have to make ends meet, and if it means losing a client to accommodate her diva like attitude, drop her. You don't need to kill two birds with one stone. Also, if her attitude continues..odds are one person will tell ten people. It'll spread like wildfire. xx.
ReplyDeleteHuahahahahahahah.... Tenang tenang tenang tenang.... Kayaknya model WO itu, suruh hadapan aja sama make up artist macam si W2 (you know who kan). Biar dibantai tuh orang sama si W hahahahahaha... Bisa lebih tajam dan menusuk hati dah kata2nya si W.
ReplyDeletePadahal El, kalo gue liat pricing lu... itu tuh very2 darn affordable yah. Gimana kalo dia ketemu macem W2 atau SK ya yang harganya kalo di SGD-in nyampe 3rebuan? Udah lah, lupain aja... your patience worth more that the bitchy lady's complaint. LUPAIN! Masih banyak ikan di laut.
Adaaaa aja client yg kayak gitu ya, kalo gue jd bride to be nya sih mending ganti WO dah. Kalo gue bilang ya el, mending elo ga usah trima aja ni client, apalagi dia uda ampe personal attacked elo gitu, dan dia uda nyoba cara2 licik dia supaya dia bisa dapet untung lebih gede, krn pastinya kan dia nge charge full price ke si bride nya, sdgkan bayar ke elo nya di teken seteken2nya.
ReplyDeleteTrus el, jgn biarkan intimidasi dia bikin elo nurunin harga package lo kebanyakan. Krn kadang tuh client ya suka rese, mentang2 tau kita blom ada nama lgs deh maen gencet harga aje. Padahal kan namanya make up artist itu terrmasuk art, dan ga smua org bisa make up in dg hasil yg bagus.
Sama el kayak org2 sini yg mo order kue ama gue. Mreka pengen hasilnya bagus keren, tp bgitu gue kasih tau harganya dan gue jelasin kenapa lebi mahal ketimbang kue yg cuma dioles buttercream doang plus tgl tempelin topper2 plastik, ehhhh ada yg lgs ga nge reply email gue lagi, bused deh. Lu kate gue kudu kerja rodi apa. Akhirnya kalo gue sih jadi kejem el, gue patokin aja hrgnya stlah nyesuaiin ama hrg pasar, terserah mreka deh mo pesen apa engga, gue sih uda ogah nego2 lagi....hahahah cara gue sih jgn diikutin el :).
Elo bisa ga kasih tuh client expired date? Jd elo blg aja elo uda kasih the best offer ke dia, dan elo tunggu ampe tgl brapa, kalo ga apa jawaban elo bakal cancel dia dan trima client laen? Bisa ga gitu el? Abis drpd elo jg digantung gitu?
Tenang El.. Diskusi aja sama bride-nya, gosip2an si WO.. Kadang kelakuan WO tuh tanpa sepengetahuan client-nya.
ReplyDeleteTapi gue bacanya jadi pengen nampol si mba WO deh. Hahaha..
gw setuju ama yg arman saranin..
ReplyDeletekalo gw sendiri sih, kalo awal proyek aja udah bete biasanya ga akan gw terusin soalnya udah ga ada hari ngerjainnya..
*hugs* kadang ada aja hal2 yg nyebelin gitu! Keep on going strong, El!
ReplyDeletemasih ada aja ya orang yg nawar gila n licik kaya gitu?
ReplyDeleteklo elo gak sreg mending jgn diterima aja daripada di belakangnya ada kejadian yg gak enak lagi
cheer up ya el :)
udah lumayan banyak yang bantuin komen ya El...
ReplyDeleteGue bantu doa..
eh, gak deh..gue juga "gatel" buat komen. Kalo gue cenderung agree sama komen Belzy. Kalo sekiranya elo udah mentok dan gak bisa ditawar lagi for your service, pasang muka dan suara rata aja, bilang gak bisa. Yup, ada harga ada rupa. Kalo sampe personally attacked elo, attitude and work ethic dia yang gak bener. However, that's HER attitude, not yours.
Kalo emang personally kenal sama bride-to-be, mending diomongin langsung baik2..maybe she doesn't realize the trouble was her WO :D
Cia yo, El... :)
Semoga si bride baca blog lo el, biar dia tau apa yg terjadi.... *doh*
ReplyDeletehahaha..sabar bgt sista nya..
ReplyDeleteklo akuuu mah dah gak bakal ku ladeniiin tuh...X(
udah nawar, bertele2, licik, ngomel2 pula..kurang apa lah dia..hahaha
aku jg ada buka onlen shop, kdg2 juga ketemu cust yg aneh en bikin keki..
klo dah cape, biasa nya gak kuladenin...:p
hehehe
Emang ngeselin mah client macam gitu -__- yang sabar ya, El! Client di luar masih buanyak yang menanti keindahan makeup km! ^O^ tentunya ga seperti client yg km omongin di blog... kkk semangat!
ReplyDeleteKayanya orang yang kaya gitu banyak deh el... mereka ga mikir dulu budget yg ada berapa tapi minta nawar-nawar-nawar sampe mentok baru cek budget.. nah klo ternyata emang ga mampu ya dia bakal nyari2 alesan buat ngeles. Tapi begitu pas udah kepepet banget baru deh keluar kata2 yg menyudutkan atao apalah yg sebenernya cuma supaya lu batalin urusan ama mereka jd mereka ngerasa ga salah....
ReplyDeleteMending jgn buru2 kalo ngadepin org kek gitu, lebih baek sih dr awal klo udah ngeliat gelagatnya langsung ancer2 cari alesan buat cancel aja trus ga usah hubungan lagi. Tapi ada baeknya jg lua hubungi pihak bride nya buat jelasin tp jgn terlalu menyudutkan si WO bilang aja cm ga bisa kerja ama org kek gt :) sabar ya...
Wah, ci yang sabar ya.. Orang kayak gitu kayaknya banyak banget, soalnya aku juga pernah ngalamin ketemu orang yg bertindak sbagai mediator gitu, dan ujung2nya emang cari muka biar keliatan proffessional dalam "nawar harga" di depan si kliennya. Aku yg sebagai "yang nawarin jasa" jadi geli juga denger cara2 + kata2nya.
ReplyDeleteNawar harga rendah yg ga pake udel gitu deh, sok2 jaim kalo kemahalan tapi pas kita bilang "We give up toward your offer" karena emang udah rendah banget nawarnya, dia malah "Oh, c'mon" sambil melas2.
Rese banget, you're not the only one, ci..
Sarannya uda banyak di atas, yang penting sih cici jaga proffessional dan nama baik aja, yg penting kan cici punya kualitas yang sebanding dengan hasil yg diberikan. Ga usa takut kehilangan klien, kalo uda rejeki mah ga akan kemana selama kitanya ga nipu, ya toh..
Good luck ya :)
g bingung mau komen apaan ?! krn g akan jadi calon client lo ^^
ReplyDeleteHugs!
ReplyDeletethe middle person acts like this cause any discount she gets from you, is more money in her pocket
ReplyDeletehave a nice and stylish weekend darling
The Dolls Factory
Whaaaaaaaaaat! You should tell the bride you'll only work with her without the bitch. What a horrible organizer!
ReplyDelete